When Learning Goes Enterprise-Wide: How PepsiCo University is Preparing its Future Workforce
PepsiCo products are enjoyed by consumers one billion times a day in more than 200 countries and territories around the world. PepsiCo generated approximately $63 billion in net revenue in 2016, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales.
Effective leaders set the culture of a global company. In the case of PepsiCo, executive leadership firmly believes that learning or training should be much more than an occasional occurrence for their company to enjoy long-term success. Learning is a lifelong opportunity and responsibility—supporting and encouraging associates to constantly hone and build their skills and competencies. In particular, PepsiCo's executive leadership believes the company should not be insulated in its approach to learning, but should continuously bring in external perspectives that can be translated into growing PepsiCo’s business.
In 2011, PepsiCo chose Accenture Academy as a partner to bring comprehensive learning experiences to the procurement function. Based on that success, Accenture Academy expanded into the supply chain and finance functions. PepsiCo chose Accenture Academy in part because of its global perspective—the research, courses and subject matter experts within the Academy are global in nature. That meant that PepsiCo could tap into Accenture expertise and knowledge as well as external subject matter experts from industry and academic institutions around the world.
By expanding to an enterprise-wide perspective, Accenture Academy has broadened its set of offerings so it includes not only functional training but also areas such as enterprise leadership, IT and engineering. Accenture courses are seamlessly embedded into PepsiCo University’s existing learning management system, with courses available to anyone, anywhere in the world. A structured curriculum of 40 courses was developed to solidify and expand the knowledge base of each individual user. Skills developed included project management, production planning, MRP, quality control and team management.
The support Accenture Academy provided to PepsiCo University was critical in developing a multiyear curriculum and keeping PepsiCo informed of new courses and platforms to help achieve their capability development initiatives. Employees appreciate that training was available on demand, relevant and applicable to their work, with transcripts translated in about 25 languages. One unique aspect of Accenture Academy is its focus on true business process-type training. PepsiCo incorporates performance objectives related to increasing employee engagement and satisfaction. Learning and development is a critical component of maintaining high levels of employee engagement. That, in turn, translates into higher retention rates. In 2016, PepsiCo’s global retention rate of full-time, permanent associates was 81 percent.